Citizen’s Charter

Recognizing ….

                      The rights of our stake holders to receive timely information and prompt response with respect to the public responsibilities discharged by this office.

Conscious of….

                    Our responsibility as compiler and custodian of the accounting records of Meghalaya State and scrutinizing and authorizing authority of pay, pensionary benefits and provident fund of Meghalaya state employees.

In Evidence….

                    Of our commitment to provide and maintain the highest quality of service.

We Resolve….

•To compile the monthly accounts of the State for a particular month within six weeks of the receipt of the initial accounts for that month from all offices in the State who are required to submit these accounts every month to this office.

•To address the concerned authorities, in respect of deficiencies and defects in the monthly initial accounts received from the state authorities, within two weeks of receipt of these accounts.

•To authorize pensionary benefits and provident fund dues within twenty one days of receipt of the cases, provided the papers are in order.

•To furnish final replies to complaint cases relating to retirement benefits and provident fund within four weeks of their receipt.

•To furnish final replies to correspondences relating to discrepancies in provident fund accounts within three months of receipt .

•To authorize pay to officers of the state government within seven days of the receipt of the government notification and subject to other mandatory requirements being in order.

• To address to the concerned authorities in respect of deficiencies and defects with regard to pay, pensionary benefits and provident fund, within three weeks and to keep the beneficiaries informed of such action.

•To acknowledge receipt of complaint cases within one week.

We Further Resolve….

                       To disseminate knowledge and information on the procedures and processes carried out in this office to all ‘stake holders’.

                        Given on this day 1st November 2007 at Shillong

                                                                           Accountant General (Accounts & Entitlement),

                                                                                                        Meghalaya